Troubleshooting
Contact support
How to reach the Lighthouse team, and what to include so we can help.
If something doesn't work and these pages don't help, press Support at the top of any page and describe what happened. We reply by email.
Include these
| Item | Example |
|---|---|
| What you were doing | "Running an ingestion on main of acme/payments." |
| What you expected, and what happened | "Expected it to finish. It failed after 10 minutes." |
| The exact message | Copy and paste it rather than retyping. |
| A run reference or link | Failed runs show a reference you can copy. Or paste the scan's or ingestion's URL. |
| For CLI problems | The output of reware-lighthouse status and reware-lighthouse --version. |
Don't include API keys, passwords, or secrets from your code.
Plans and credits
To set up a plan, raise your team's limit, or start a new team during the pilot, use the same form and pick Billing and credits.
Still stuck after reading this page?